These Terms & Conditions apply to your use of the DG Hardware website and to purchases made through our website. By accessing our website or placing an order with DG Hardware, you agree to these Terms & Conditions.
The information and content provided on the DG Hardware website is intended for general information and purchasing purposes.
We take reasonable care to ensure that product descriptions, images, specifications, dimensions, finishes, pricing and other information displayed on our website are accurate and up to date. However, errors or omissions may occasionally occur, and manufacturers may change product specifications without notice.
Product images are provided as a guide only. Colours, finishes, textures, dimensions and other characteristics may appear differently depending on your screen or device and may vary slightly between products, production batches or manufacturers.
DG Hardware reserves the right to update or correct website content, product information, pricing and availability at any time.
All prices displayed on the DG Hardware website are in Australian dollars (AUD) and include GST unless otherwise stated.
Prices are subject to change without notice. The price applicable to an order will generally be the price displayed and confirmed at the time the order is placed, subject to any genuine pricing or website errors.
Where an obvious pricing, product or system error has occurred, DG Hardware reserves the right to contact you before processing the affected item. Where appropriate, you will be given the opportunity to proceed at the correct price or cancel the affected item for a refund.
Placing an order through our website constitutes an offer to purchase the products included in your order.
DG Hardware reserves the right to accept or decline an order where reasonably necessary, including where a product is unavailable, discontinued, incorrectly priced or incorrectly described, or where we are unable to fulfil the order.
If there is an issue affecting your order, we will endeavour to contact you as soon as reasonably possible.
DG Hardware supplies products sourced from a range of Australian and international manufacturers and suppliers.
Some products displayed on our website may not be physically held in our warehouse at the time an order is placed. Where permitted, these products may still be purchased and will be ordered from the relevant supplier on your behalf.
Product availability displayed on our website should therefore not necessarily be interpreted as confirmation that an item is currently held in stock by DG Hardware.
Supplier availability can change without notice. If an ordered product is unavailable, discontinued or subject to an extended lead time, we will contact you with the available options.
Where products are not immediately available, an estimated lead time may be provided.
All lead times are estimates only and may be affected by supplier stock levels, manufacturing schedules, freight delays, international shipping, production requirements or other circumstances outside the reasonable control of DG Hardware.
While we will make reasonable efforts to provide accurate information, estimated lead times should not be considered guaranteed delivery dates unless expressly confirmed by DG Hardware in writing.
Certain products may be made to order, specially ordered, customised, modified or manufactured specifically to meet your requirements.
Once an order for these products has been placed with the manufacturer or supplier, cancellation or change-of-mind returns may not be available.
Customers are responsible for carefully checking all relevant specifications, including product type, dimensions, handing, function, finish, quantity and other selections before confirming an order.
This does not affect any rights or remedies that cannot be excluded under Australian Consumer Law.
Architectural door hardware can have specific installation, compatibility and performance requirements.
It is the customer's responsibility to ensure that products selected are suitable for their intended application and compatible with the relevant door, frame, lock, hardware, building requirements and installation conditions.
Product specifications and technical information should be reviewed carefully before ordering and installation.
Where you are uncertain about product compatibility or suitability, we recommend contacting DG Hardware for assistance before placing your order.
Any advice provided by DG Hardware is based on the information supplied to us and does not replace advice from an appropriately qualified builder, architect, locksmith, door hardware consultant, installer or other relevant professional where required.
Unless expressly agreed otherwise, products supplied by DG Hardware are supplied on a product-only basis and installation is not included.
Products should be installed in accordance with the manufacturer's instructions and, where appropriate, by a suitably qualified or experienced tradesperson.
DG Hardware is not responsible for damage resulting from incorrect installation, misuse or the installation of a product in an unsuitable application, except to the extent that liability cannot lawfully be excluded.
DG Hardware will arrange delivery using the shipping method selected during checkout or otherwise agreed with you.
Delivery dates and timeframes are estimates only and may be affected by courier networks, supplier delays, regional delivery schedules and other circumstances outside our reasonable control.
Please inspect your order after delivery and contact DG Hardware as soon as reasonably possible if any products are missing, damaged or incorrectly supplied.
Returns, exchanges and refunds are subject to our Returns Policy.
Change-of-mind returns may be subject to eligibility requirements and restocking fees, and certain made-to-order, customised or specially ordered products may not be eligible for change-of-mind returns.
Nothing in these Terms & Conditions or our Returns Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy available under Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
If a product supplied by DG Hardware is faulty, damaged, incorrectly supplied or otherwise does not meet an applicable consumer guarantee, please contact us as soon as reasonably possible with your order details.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law where applicable.
Unless otherwise stated, content displayed on the DG Hardware website, including text, graphics, branding, logos, photographs, product information and other materials, is owned by, licensed to or used with permission by DG Hardware and/or its suppliers and manufacturers.
Website content must not be copied, reproduced, republished, distributed or used for commercial purposes without appropriate permission.
Our website may contain links to websites operated by manufacturers, suppliers or other third parties.
These links are provided for convenience and additional information. DG Hardware does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.
Nothing contained in these Terms & Conditions is intended to exclude, restrict or modify any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, restricted or modified.
DG Hardware may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable requirements.
The current version will be published on the DG Hardware website.
If you have any questions regarding these Terms & Conditions, an order or a product, please contact DG Hardware through the contact details provided on our website.
